Returns and exchanges are a guaranteed right for all our customers and apply to all products available in our store.
All products displayed in our store are eligible for our return and exchange policy, subject to the terms and conditions outlined on this page.
Products can be returned or exchanged provided they are in their original condition at the time of purchase and remain in their original packaging.
Return or exchange requests will be reviewed and approved within 3 business days.
Once a return or exchange request is approved, our representative will contact or visit the customer within 3–5 business days.
To request a return or exchange, please send a WhatsApp message to the number shown on your shipping invoice, or contact us through the Contact Us page.
Please take a clear photo of the product and send it to us along with your city, address, and order number if the product is defective, damaged, spoiled, or does not meet the agreed specifications, so that it can be exchanged for another product.
The customer will receive a full refund if the product received is completely different from the product description displayed on our website.
We are not responsible for any expectations regarding the use or results of our products that are not explicitly stated on the product page of our website.
